Frequently Asked Questions
Everything you need to know about shopping with Ornamental Trees
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for clothing and accessories?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Ornamental Trees ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I care for my delicate garments?
To maintain the quality of your items, we recommend following the care label instructions. Most of our luxury fabrics prefer a cold hand wash and being laid flat to dry.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.